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Returns incomplete

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How to return an incomplete or damaged in transit product        

Step 1 - Go to the My Account page straight away

If you log a return within 3 working days of receiving your product, a quick replacement can usually be arranged. (After 3 working days the product is classed as faulty and you'll need to follow our returning a faulty product guidelines). Please log in to your My Account page and find the product you want to return on your order. Don’t worry if you didn’t create an account when you ordered, you can do it now and your orders will be visible.

Step 2 - We process the return and collect the product

We'll contact you if we need any further information before authorising the return. If we have everything we need we'll supply you with an RMA (Returned Merchandise Authorisation) number and collect the product at a mutually convenient time and at no cost to you.

Step 3 - We send out a replacement

The next step is to arrange for a replacement product to be shipped to you, again at no cost to you. If a replacement is out of stock or unavailable we'll organise a refund including your original delivery charge.

General information on returning an incomplete or damaged in transit product        

Before you return any product, the return will need to be authorised. When we authorise a return we'll supply you with an RMA (Returned Merchandise Authorisation) number.

Packages that arrive without a valid RMA number will be rejected or returned.

Please ensure that the RMA number is clearly visible on the outside of the packaging.

Make sure you package the product well. We cannot accept liability for any goods damaged in transit and a replacement or refund will not be offered.

We endeavour to process all returns within 3 working days of the returns form being submitted to us.

Products are inspected and tested when they arrive at our returns department. If they are found not to be faulty or are not as described they will be rejected.

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